SALE, CANCELLATION AND RETURN POLICY
The purpose of this document is to establish the General Conditions of Sale and returns of the windpirates.es online sales website and all its domains and sub-domains.
- Identity of the parties:
The general conditions of sale described below (hereinafter General Conditions of Sale) exclusively govern the contractual relations between any user of the website www.windpirates.es (hereinafter referred to as “User” or “You”) and the seller. , What is it WIND PIRATES SL, (hereinafter referred to as WIND PIRATES), a company with address at Paseo Maritimo 1, 07400 Puerto de Alcudia (Balearic Islands).
- Placing your order:
- It is an essential requirement to be of legal age to make a purchase at windpirates.es.
- It is an essential requirement that in your registration you provide us with at least one mobile or landline contact number and an email address.
- The means of contact that we will use to send you notifications about your order will be mainly email, although sometimes we can also use the telephone or the physical postal address, which you will have previously provided us when completing your registration on our website in order to buy.
- If we accept your order, you will receive in your email previously provided in your user account, our acceptance by issuing an Order Confirmation. This Order Confirmation will be effective from its shipment. If, on the contrary, we cannot accept your Order, we will try to contact you by email, telephone or postal mail.
4. Availability of the products
WIND PIRATES will do everything possible to please all its customers in the demand for the products. But all product orders are subject to their availability and the weather conditions are favorable and, in this sense, if difficulties occur in their realization, we reserve the right to provide you with another date, offer you a voucher or We will refund any amount that you may have paid.
WIND PIRATES is committed to offering the contracted services at our nautical activities center located at Paseo Marítimo 1, 07400 Puerto de Alcudia.
For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the agreed delivery address.
The prices on the website “www.windpirates.es” include VAT, applicable on the day of the order.
The PRICE OF THE PRODUCTS will be the one that appears on the website. The price is expressed with taxes included, as these taxes are fixed on the date of acceptance of the offer. The price must be paid in full at the time of purchase.
WIND PIRATES SL reserves the right to modify the sale prices that appear in www.windpirates.es at any time, but the articles will be invoiced based on the rates in force at the time the order is registered under reservation of availability on that date.
The payment of the orders can be made using the following methods:
- Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.
- Payment with Paypal account.
WIND PIRATES SL reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user / client of “www.windpirates.es” being able to make claims for this reason. However, if the change in the payment method affects an order that has already been placed, from “www.windpirates.es” we will contact the client to inform them of said change, offering them the option of canceling the order if deemed appropriate.
Payment by credit / debit card:
The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.
In order to provide maximum security to the payment system, “www.windpirates.es” uses secure payment systems from leading financial institutions in electronic commerce.
In this sense, confidential data is transmitted directly and in an encrypted form (SSL) to the corresponding financial institution. The SSL encryption system that we use confers total security to the transmission of data through the network. Your data is completely confidential and protected.
Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be able to formalize any Contract with you.
WIND PIRATES SL reserves the right to verify the personal data provided by the customer and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
- Return policy
Returns of canceled products
In cases where you consider that the contracted activity does not comply with the provisions of the Contract, you should contact us immediately through our email email@example.com or our telephone number, facilitating the deficiencies or deficiencies as well as the damage caused.
Once the notification is received in WIND PIRATES SL, we will contact you to inform you about how you should proceed, as a general rule these are the steps to follow:
You must send us an email explaining your claim to the address indicated in the email that you will receive with the order confirmation, providing us with the following information:
- Personal information
- Your e-mail address
- Order number
- Reason for cancellation
- Activity date
Please return the item using its original packaging in addition to the instructions, documentation and packaging that may accompany it.
Once your claim is received, we will proceed to examine what you have stated and we will notify you by e-mail within a reasonable period of time if the return or change of the date of the activity (if applicable) is appropriate. The return or change of the date of the activity will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or change of the non-compliant date is appropriate.
In the event that no favorable date can be found for the change, the amounts paid for those activities that are canceled, due to some force majeure reason, when it really exists, will be fully refunded.
Returns and partial cancellations will give rise to partial refunds, of the total amount paid for the entire order.
The refund will be made to the same credit card or Paypal account that was used to pay for the purchase.
If you have any questions, you can contact us through our email firstname.lastname@example.org.
The rights recognized by current legislation remain safe.
- Guarantee of the products purchased
In accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, WIND PIRATES SL responds to the lack of conformity that is manifested within a period of two years from delivery.
In the case of lack of conformity, you must inform us within two months of becoming aware of it, by sending an email to email@example.com indicating your data, the number of your purchase invoice and the anomaly detected.
For any question or request for information, you can contact Customer Service either by email at firstname.lastname@example.org.
- Liability and disclaimer
The photographs and reproduced texts that present the activities offered are merely informative.
The responsibility of WIND PIRATES SL in relation to any product acquired in “www.windpirates.es” will be strictly limited, in any case, to the purchase price of said activity and will not be compromised by simple errors or omissions that may have taken place , when all the necessary precautions have been taken in the presentation of the activities.
WIND PIRATES cannot be held responsible for damages, whatever their nature, both material and non-material or bodily, that may result from an inappropriate use of the nautical and sports equipment necessary for carrying out the activities.
WIND PIRATES SL cannot be held liable by a client or a third party for indirect damages, operating losses or loss of profits occurred by whatever means, even if said damage, loss or damage had been foreseeable by WIND PIRATES or if its eventuality had been put in your knowledge.
WIND PIRATES cannot be held responsible for the breach of the contract signed in the event of meteorological impossibility, force majeure, interruption of activity or total or partial strike, especially, of postal services and means of transport or communications, floods or fire.
The provisions of this clause will not affect your rights recognized by law as a consumer, or your right to withdraw from the contract.
In the event of a dispute, the client may first contact WIND PIRATES SL to reach an amicable resolution.
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the Balearic Islands.